Return Policy

A buyer can return the product/s if it is

• Not the right product 
• Has Defects
• Vendor has a return policy

A buyer should notify us through an email info@bulkmall.co.ke  or WhatsApp number +254 785618111  within 12 hours upon receipt of the parcel or after 2 days the date of parcel dispatch. After a successful notification the following will ensue

• There will be no refund for a product/s only exchange at the expense of the vendor. 
• The product returned for exchange will only be exchanged when the vendor has a similar product .If the product cannot be available within a week, the buyer will be refunded her/his money
• A product can only be exchanged with another exact product i.e. a product cannot be replaced with a different product.