Return Policy

A buyer can return the product/s if it is

  • Not the right product 
  • Has Defects

A buyer should notify us through an email i.e. support@bulkmall.co.ke in case of the above within 12 hours upon receipt of the parcel or after 2 days the date of parcel dispatch. After a successful notification the following will ensue

  • There will be no refund for a product/s only exchange at the expense of the vendor. 
  • The product returned for exchange will only be exchanged when the vendor has a similar product .If the product cannot be available within a week, the buyer will be refunded her/his money
  • One product can only be exchanged with another exact product. A product cannot be replaced with a different product.
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